Moving your JetClock to a new device
Your license covers one clock at a time, but it isn't tied to any particular device. If you replace a board, upgrade your tablet, or move JetClock Air to a new tablet, you can move the license across yourself at no extra cost.
If you want to keep your flight history and stats, get in touch before you register the new clock - see Keeping your flight history below.
Moving the license yourself
Open your JetClock settings at app.jetclock.io, select the clock you're replacing, and choose Remove from Account.
This frees the license so it can be used again. On JetClock Air, do this from Settings in the web interface before you uninstall the app.
Set the new device up as normal:
- JetClock Desk & Zero - power it on and scan the registration QR code on screen
- JetClock Air - install the app and enter your license key when prompted
Can't scan the QR code? Register manually instead.
There's no limit on how many times you can move a license, and no extra charge. You only need another license if you want to run two clocks at the same time.
Keeping your flight history
Your logbook, aircraft stats and saved settings belong to the clock itself rather than to your account, so a new device starts with a clean slate. We can move all of it across for you.
We need to do this before your new clock is registered. Once the new clock has been registered it has its own records, and the transfer can't run.
Email [email protected] with:
- Your old Clock ID
- A photo of the registration QR code shown on your new clock
We'll move your history over and confirm when it's done - then register the new clock as normal.
Your Clock ID is displayed just below the registration QR code on screen. For a clock that's still working, you'll also find it in your settings at app.jetclock.io.
FAQs
Need Help?
If you're unsure about any part of moving your license, contact us at [email protected] and we'll walk you through it.
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