Having trouble registering your JetClock? This guide will help you resolve common registration issues.
QR Code Issues
Ensure your JetClock is displaying a QR code on the screen, not a clock face. If you see a clock face, the device may already be registered.
The QR code should be clearly visible and not blurry or distorted. If the display is unclear, try viewing it from different angles.
Make sure you're using a reliable QR code scanner. Try using:
- Your phone's built-in camera app
- A dedicated QR code scanner app
- Different devices if available
Make sure you're scanning the QR code from your JetClock screen, not from a printed manual or website.
If the QR code is hard to read, try adjusting the viewing angle or lighting. The screen should be clearly visible and not washed out.
Purchase Email Issues
Double-check that you're entering the exact email address used when purchasing your JetClock. This is case-sensitive.
For JetClock Air: You'll need to enter both your email address and the license key that was emailed to you after purchase. Check your purchase confirmation email for your unique license key.
Check your purchase confirmation email to confirm the email address used during checkout. JetClock Air users will find their license key in the same email.
Ensure the email address is properly formatted (e.g., [email protected]) and doesn't have extra spaces or characters.
If you used a different email address for the purchase, try that instead. Common alternatives include:
- Work email vs personal email
- Different email providers
- Email with slight variations
Manual Registration Issues
If QR code scanning isn't working, look for the clock ID displayed below the QR code on your JetClock screen.
The clock ID is a unique identifier that looks like a series of letters and numbers.
Go to app.jetclock.io/register and enter:
- Your clock ID (from the screen) - for Desk/Zero models
- The purchase email address
- Your license key (for JetClock Air - found in your purchase email)
- Your account details
Make sure you're entering the clock ID exactly as shown on the screen, including any special characters or formatting.
Account Issues
If you don't have an account, you'll need to create one during registration. Use a valid email address that you can access.
If you have an existing account, make sure you're signing in with the correct email and password. Try the "Forgot Password" option if needed.
Ensure your account is active and not suspended. Contact support if you're having account access issues.
Network and Connection Issues
Make sure you have a stable internet connection when attempting registration. Try refreshing the page or using a different network.
Try using a different web browser (Chrome, Firefox, Safari, Edge) or clear your browser cache and cookies.
Some browser extensions can interfere with registration. Try disabling extensions temporarily or use incognito/private mode.
Common Issues and Solutions
FAQs
When to Contact Support
Contact our support team if you experience:
- Persistent "Purchase email not found" errors after trying all troubleshooting steps
- QR code that won't scan on multiple devices
- Registration page errors that persist across different browsers
- Account access issues that can't be resolved
- Missing or incorrect clock ID on the display
Please include:
- Your clock ID (if visible)
- The email address you're trying to use
- Screenshots of any error messages
- Description of what happens when you try to register
Need Help?
If you're still having trouble after trying these steps, contact our support team at [email protected] or check out our connection guide to ensure your clock is properly connected first.
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