Having trouble with aircraft detection? This guide will help you resolve issues with aircraft detection and notifications.
Location and Direction Issues
Verify that your JetClock's location is set correctly. Go to your clock's settings page and check the latitude and longitude coordinates.
Use the "Auto Fill location" feature to automatically detect your current location, or enter coordinates manually if needed.
Ensure the clock direction is set correctly (0-360 degrees). This determines which direction the clock will detect aircraft from.
The direction setting is crucial for accurate aircraft detection. An incorrect direction will cause the clock to look in the wrong area.
Make sure your location is accurate to within a few hundred meters. Small location errors can significantly affect detection range.
Notification Distance Issues
Review your notification distance setting (1-50 km). A smaller distance will show more local aircraft, while a larger distance will show aircraft further away.
Start with a distance of 5-10 km and adjust based on your location and preferences.
JetClock detects aircraft within your specified notification distance. Aircraft outside this range won't trigger notifications.
If you're in a remote area with limited air traffic, you may see fewer aircraft. Urban areas and near airports typically have more activity.
Network and Connection Issues
Ensure your JetClock has a stable internet connection. Aircraft data is fetched from external sources, so connectivity is essential.
Check that your clock shows as "Online" in your dashboard.
A weak WiFi signal can cause intermittent connection issues. Try moving your clock closer to the router or improving WiFi coverage.
If detection issues persist, try restarting your JetClock by unplugging and reconnecting the power.
Data Source Issues
Aircraft detection depends on data from external sources. Some areas may have limited coverage or temporary outages.
Aircraft detection works best in areas with good ADS-B coverage, typically near airports and populated areas.
Not all aircraft transmit position data. Military aircraft, some private planes, and aircraft without ADS-B transponders may not be detected.
If you suddenly stop seeing aircraft, there may be a temporary service outage. Check our system status page for updates.
Display and Notification Issues
Ensure your clock is displaying the time correctly. If the display is showing errors or not updating, aircraft detection may be affected.
Check that notifications are enabled in your clock's settings. You can adjust the notification distance and other preferences.
Try adjusting your notification distance to a very small value (1-2 km) to test if notifications are working with nearby aircraft.
Common Issues and Solutions
FAQs
Optimization Tips
Best Placement
- Place your JetClock near a window facing the direction you want to detect aircraft from
- Avoid placing it in basements or areas with poor WiFi signal
- Keep it away from sources of electromagnetic interference
Location Considerations
- Near airports: You'll see more aircraft but they may be at lower altitudes
- Rural areas: Fewer aircraft but potentially more interesting sightings
- Urban areas: More commercial traffic but may be at higher altitudes
Settings Optimization
- Start with a 5-10 km notification distance
- Set the direction to match your clock's physical orientation
- Use auto-location detection for best accuracy
When to Contact Support
Contact our support team if you experience:
- Persistent detection issues after trying all troubleshooting steps
- Incorrect location or direction that can't be corrected
- Complete loss of aircraft data for extended periods
- Display issues that affect aircraft detection
- Configuration problems that prevent proper setup
Please include:
- Your clock's current location and direction settings
- Description of what aircraft you're seeing (or not seeing)
- Screenshots of any error messages
- Information about your location (urban/rural, near airports, etc.)
Need Help?
If you're still having trouble after trying these steps, contact our support team at [email protected] or check out our configuration guide to ensure your settings are correct.
© 2026 JetClock. Made in London 🇬🇧